Health Guarantee

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We take shipping our puppies very seriously and take every precaution to see to it that traveling is safe for them. We also strive to make shipping a simple and easy process for you, the customer.  

Once we receive a deposit or full payment for a puppy, we will create the booking.   

  We use a pet transportation courier service to transport the puppies to the airport.  Shipping is an additional $550 and may be more for larger puppies or if we have to use a different airline.  This price includes the flight and the kennel your puppy will ship in. The kennel is yours to keep and will be big enough for the puppy to stand up and turn around in. It is most generally a good size to begin crate training during the night.

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All of the paperwork will be attached to the kennel in a clear plastic bag. *PLEASE DO NOT THROW AWAY* The bag will contain a health certificate, vaccination/deworming records, registration papers (unless mailed separately or if you ordered the Puppy Protection Package), microchip paperwork (if applicable) and rabies certificate/tag (if puppy is 12 weeks or older).  

  We usually receive your flight information back 5-7 days before your puppy is to ship. We will send it to you via an email or text. Please respond back letting us know you received it. The email will contain information on where to pick your puppy up, if you still aren't sure, please contact the airport for additional information. You will need your picture I.D. and we also recommend taking a copy of the flight information when you pick up your puppy from the airport.  

  Occasionally, there are changes in flight schedules due to unforeseen circumstances such as weather, mechanical issues, etc. Please track your puppy's flight at www.aacargo.com.  This may save you an unnecessary trip to the airport or an extended wait once there. Refunds will not be provided for delays or postponed flights.  

  Rarely, your flight may even be postponed to the following week if extreme temperatures or weather conditions are being experienced at any of the airports involved. Most often, these changes occur prior to the puppy leaving us and you will be notified immediately.    

    Puppies will be scheduled to go to their new homes around 9 weeks of age, if we need to hold the puppy longer, there will be an additional charge of $100/week.

When you bring your puppy home, be sure you have the following supplies: 

Premium pet food to get your new puppy off to a good start   

Stainless steel, non-slip food and water bowls  

A collar and a leash   

A home and travel crate that's airline approved and will accommodate your puppy's adult size - This crate will serve as your puppy's new "den" at home, when traveling or riding to the veterinarian's office  (When shipping by air, your puppy will come with a crate)   

Stain remover for accidental soiling's.   

Brushes and combs suited to your puppy's coat; ask your veterinarian about an appropriate brush or comb for your dog    

High-quality, safe chew toys to ease teething   

Flea, tick and parasite controls   

Nail clippers   

Treats   

Helpful Hints 

Use stainless steel, non-slip food bowls, which won't break or absorb odors   

Toys with parts that squeak or whistle can be dangerous if swallowed   

For a comfortable collar fit, allow for two-fingers of space between the collar and your dog's neck; consider using an an adjustable collar   

​Our puppies are fed Nutrisource small medium puppy food, you may need to order it online before your puppy arrives.  

​Our puppies are free fed, as we are feeding an entire litter.  You can feed your puppy according to the directions on the bag.  

Making a Home Safe 

To make your home safe for your new puppy, eliminate potential hazards around the house and pay attention to the following items:   

Keep breakable objects out of reach   

Deny access to electrical cords by hiding or covering them; make outlets safe with plastic outlet plugs   

Safely store household chemicals   

Keep the following house and garden plants out of reach: poinsettias, azaleas, rhododendrons, dumb cane, Japanese yew, oleander and English ivy among others   

In the garage, be sure engine lubricants and other poisonous chemicals (especially antifreeze) are safely stored   

If you own a pool or hot tub, check the cover or the surrounding fence to be sure they're in good condition   

If you provide your puppy with an outdoor kennel, place it in an area that provides sun and shelter in the pen; be sure the kennel is large enough to comfortably accommodate your puppy's adult size   

The First Days at Home 

The ideal time to bring home a new puppy is when the house is quiet; Discourage friends from stopping by and don't allow overnight guests; First establish a daily routine and follow these steps:  

Step 1: Before bringing him in the house, take him to the area in your yard that will serve as his "bathroom" and spend a few minutes there. If he goes, praise him. If not, proceed into the house but be sure to take him to this spot each time he needs to use the bathroom.   

Step 2: Take him to the room that accommodates your crate—this restricted area will serve as his new "den" for several days. Put bedding and chew toys in the crate, leave the door open and line the area outside of the crate with newspaper, in case of an accident. Let him investigate the crate and the room. If he chews or urinates on his bedding, permanently remove it from the crate.  

Step 3: Observe and interact with your puppy while he's acclimating to his new den, this will help forge a sense of pack and establish you as the pack leader.  

Special Puppy Concerns 

Don't treat a puppy as young as 8 to 12-weeks old like an adult dog. Treat him the same way you would your own infant: with patience, constant supervision and a gentle touch. The way you interact with your puppy at this age is critical to his socialization. Use these tips:   

Supervise your puppy at all times and interact with him regularly.   

Be alert for signs (sniffing and circling) that he has to go to the bathroom, then take him outside immediately.   

A young puppy has no bladder control and may need to urinate immediately after eating, drinking, sleeping or playing. At night, he may need to relieve himself every few hours.   

Don't punish an accident. Never push his nose in the waste or scold him. He won't understand, and may learn to go to the bathroom when you're out of sight.   

Praise your puppy every time he goes to the bathroom outside.   

Feed your puppy a formula designed for puppies. Like a baby, he needs nutritious, highly digestible food.   

Meeting Resident Pets 

Keep resident pets separated from your new puppy for a few days. After your new puppy is used to his new den area, put an expandable pet gate in the doorway or put your puppy in his crate. Give your resident pet access to the area. Let pets smell and touch each other through the crate or pet gate. Do this several times over the next few days. After that, give the resident pet access to the den area with your new puppy out of his crate. Supervise their meeting and go back to through-the-gate/crate meetings if trouble arises.  

Feeding 

1. Keeping your puppy on the same food during their first few weeks will help with stress and gastrointestinal issues.    

When feeding your pet a new food, introduce it slowly. If you feed too much too soon, your pet could suffer from stomach upset, vomiting, excess gas, constipation, or diarrhea.  

Intestinal Bacteria Play An Important Role 

Normal bacteria in the intestine help your dog digest food. A sudden change in food can result in changes to the number and type of bacteria and their ability to help digest food. These changes can lead to intestinal upset. Therefore, your pet must be switched to a new food slowly.  

A Gradual Change is Best 

We recommend switching to a new food gradually over the course of 7-10 days. For example, make a mixture that contains 25% of the new food and 75% of the old food and feed that for three days. Then make it 50-50 for three more days, then 75% new food and 25% old food for three more days. If your pet seems comfortable with this progression, you can start feeding 100% new food.  

2. It is not unsual for a puppy not to eat immediately when they arrive at their new home.   It may take them a few hours to settle in, make sure they are eating within the first 24 hours (even quicker for small breeds).  It is very important that they are taking in fluids so they do not become dehydrated. Hypoglycemia is a condition all new puppy owners must be aware of.    

3. The change of environment can cause other stress-related problems including Coccidiosis.    

Young puppies are frequently infected with coccidia and can develop active Coccidiosis -- even puppies obtained from diligent, professional breeders. Undeveloped immune systems make puppies more susceptible. Stress is the #1 Cause of Coccidia flare-ups..... such as new owners, travel, weather changes, and unsanitary conditions are believed to activate infections in susceptible animals.  

Symptoms in young dogs are persistently loose stools. This diarrhea proceeds to stool containing liquid, thick mucus, and light colored fecal matter. As the infection progresses, spots of blood may become apparent in the stool, and sudden bowel movements may surprise both dog and owner alike. Coccidia infection is so common that any pup under 4 months old with these symptoms can almost surely be assumed to have coccidiosis.  

Fortunately, the treatment is inexpensive, extremely effective, and routine. A veterinarian can easily diagnose the disease through low-powered microscopic examination of an affected dog's feces, which usually will be replete with oocysts. One of many easily administered and inexpensive drugs will be prescribed, and, in the course of just a few days, an infection will be eliminated or perhaps reduced to such a level that the dog's immune system can make its own progress against the infection. Even when an infection has progressed sufficiently that blood is present in feces, permanent damage to the gastrointestinal system is rare, and the dog will most likely make a complete recovery without long-lasting negative effects.  

We diligently work to prevent this from occurring. We treat our puppies 3-5 days before shipping with Albon or Sulfa Trim to prevent, but stress of travel can still flare Coccidia up.   

We ask that when you take your puppy for a well-check to have their stool looked at, so that in case the puppy does develop this from all the stress he/she is under when going to a new home, you may easily catch and treat this before it becomes a problem.    

We do not guarantee against coccidosis as we do everything we can to prevent it's occurrence, but feel if the puppy is checked out when purchased this should not become a major problem.  

Summary 

These physical problems are often brought on by unavoidable stress, and are similar to problems you might have if you were moving to a new area. Just like you, the puppy may not sleep or eat as regularly as it would in surroundings that are more familiar.  

Some puppies ease through the transition to their new homes, while other may have a harder time. If stress-related problems are ignored, secondary problems can become serious, even life threatening.  

Every puppy is different.  

The puppy's diet should NEVER be changed rapidly. The puppy might not eat the strange new food, and if does eat, develop diarrhea leading to dehydration and other complications.  

WATER IS VERY IMPORTANT IN THE PUPPY’S EXCITING FIRST FEW HOURS IN HIS/HER NEW HOME.  

To encourage the pup to drink and reduce the risk of low blood sugar, you might put some honey in its mouth or on a dish. (Too much honey, however, will depress the appetite.) If the puppy does not eat after these methods have been tried, you might try warming the food. Many foods are coated with an outside flavor layer and its appeal is enhanced when warmed.  Yummy, soft, canned food may also encourage your puppy to eat. If you can still not get the puppy to eat, seek medical care.    

Rest is very important to the puppy. Puppies generally sleep throughout the day, waking only to play for a short time, eat, and eliminate waste. Do not expect the puppy to run and play all day. A human baby does not play all day either. Treat your puppy just the same as if it was a newborn infant being brought home from the hospital, and you will not go wrong.    

This page was added to help make the addition of your new family member a positive experience. Information listed above is correct and true to the best of our knowledge. We attempted to find legitimate websites with helpful information. This is in no way meant to replace medical advice of your veterinarian. This page is not all-inclusive and so we encourage you to do your own research and talk with your veterinarian before your new puppy arrives.